Returns & Exchanges

Looking to return an item?
Initiate a return below.

 

As we take precautions to keep our warehouse employees safe, there may be a delay in processing returns. In addition to our typical processing time of up to 10 business days, we are implementing a holding period of 72 hours upon delivery for all returns. It may take an additional 20 business days to process your return during this time. We appreciate your extended patience and understanding.

General

Returns must be delivered to our e-commerce warehouse within 21 days (three weeks) of the delivery date for a full refund. Any return received after 21 days will be returned to sender.
Returns can take up to 14 days after delivery for our e-commerce warehouse to process. Once your return is processed, you will receive an email confirmation. A credit will post to your statement within 2-7 business days depending on your financial institution.
Refunds are only available with online purchases. All purchases made at our Bleecker street store are exchange or store credit only.

Final Sale

Any merchandise discounted at 40% or higher is final sale. No exchanges or returns will be accepted for final sale merchandise. Items that qualify as final sale are noted on their product page. No price adjustments on past purchases. All fragrance and underpinning orders are final sale.
All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.
We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.

Ulla Johnson Inc monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

Returns in Store

For your convenience, we now accept returns for online orders at our Bleecker Street store. Returns made to the store qualify for store credit or exchange within 14 days of purchase online.