Returns & Exchanges

Looking to return or exchange an item?
Initiate a return below.

If you wish to return a domestic (U.S) order we deduct a $10 restocking fee. All international orders, except Canada, will be charged a standard $40 restocking fee.

General

Returns must be delivered to our e-commerce warehouse within 30 days of the delivery date for a full refund. Any return received after 30 days will be returned to sender.
Returns can take up to 15 days after delivery for our e-commerce warehouse to process. Once your return is processed, you will receive an email confirmation. Upon return being processed, your refund can take around 2-7 business days to reflect depending on your banking partner.

Please note all domestic (U.S) orders will be charged a standard $10 restocking fee. All international orders, except Canada, will be charged a standard $40 restocking fee.

All sale products are Final Sale. When an item is final sale we do not allow returns unless an item is received damaged.

Refunds are only available with online purchases. All purchases made at our Bleecker street store are exchange or store credit only.

To return an order from Puerto Rico or the AE, please reach out to orders@ullajohnson.com. We will provide you with a return address. The customer is responsible for creating a label and is responsible for the return cost.

Conditions

Items must be unused in their original condition, with all tags attached and any related accessories or instruction booklets included. Incomplete, damaged, worn, or altered items, or anything we reasonably believe has been used, will not be accepted and therefore sent back to you.

Where an item is supplied with a hygiene strip, the item can only be returned if the hygiene strip has not been removed and remains intact.

Final Sale

All sale products are Final Sale. When an item is final sale we do not allow returns unless an item is received damaged. Items that qualify as final sale are noted on their product page, and at checkout. No price adjustments on past purchases. All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact. All fragrance, makeup, hair accessories, earrings, and underpinnings are final sale.

Ulla Johnson Inc monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

Returns in Store

For your convenience, we now accept returns for online orders at our Bleecker Street and Amagansett Square stores. Returns made to the store are eligible for a full refund within 21 days of purchase online. We encourage you to visit our stores if you are nearby. Our stylists would love to help.