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Returns & Exchanges

Looking to return or exchange an item?
Initiate a return/exchange below.

 

Exchanges are easy, timely, and complimentary. Exchange orders are processed as a new order and ship as soon as possible. If you wish to return we deduct a $10 processing and shipping fee.

**Holiday return window: All orders placed between November 14, 2022 and December 26, 2022 can be exchanged or returned for a refund until January 25, 2023. Orders delivered after December 26, 2022 follow the ordinary return policy of 30 days. Please note any items marked final sale can not be returned or exchanged.**

General

Returns and exchanges must be delivered to our e-commerce warehouse within 30 days of the delivery date for a full refund. Any return received after 30 days will be returned to sender.
Returns can take up to 14 days after delivery for our e-commerce warehouse to process. Once your return is processed, you will receive an email confirmation. Upon return being processed, your refund can take around 2-7 business days to reflect depending on your banking partner.

All sale products are Final Sale. When an item is final sale we do not allow returns unless an item is received damaged.

Refunds are only available with online purchases. All purchases made at our Bleecker street store are exchange or store credit only.

Final Sale

All sale products are Final Sale. When an item is final sale we do not allow returns unless an item is received damaged. Items that qualify as final sale are noted on their product page, and at checkout. No price adjustments on past purchases. All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact. All fragrance, makeup, hair accessories, earrings, and underpinnings are final sale.

Ulla Johnson Inc monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.

Returns in Store

For your convenience, we now accept returns for online orders at our Bleecker Street and Amagansett Square stores. Returns made to the store are eligible for a full refund within 21 days of purchase online. We encourage you to visit our stores if you are nearby. Our stylists would love to help.