F.A.Q

Orders are processed within 2-5 business days. Once shipped you should receive your order within 3-7 business days. Delivery times can vary based on your shipping destination. We offer delivery Monday - Friday via our shipping service UPS (Domestic) and DHL Express (International), we DO NOT offer delivery on Saturdays. Orders placed Friday- Sunday will ship out the following business day, excluding holidays. Express orders including 2nd Day and Overnight placed Monday - Friday after 10 AM Eastern Time will be processed the following business day. Express orders placed Saturday - Sunday will be processed Monday.

If you would like to change the contents in an order, please contact our customer service team at orders@ullajohnson.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.

If you would like to cancel an order, please contact our customer service team at orders@ullajohnson.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.

We currently accept all major credit cards, Apple Pay (on mobile only), PayPal, Affirm, and ShopPay.

Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value, and displayed in checkout.

At this time we only allow exchanges on domestic orders. Please click here to start a return/exchange.

All sale products are Final Sale. When an item is final sale we do not allow returns unless an item is received damaged.

For pre-orders, we collect 100% of payment upon checkout.

We do not offer price adjustments. Any questions reach out to orders@ullajohnson.com

Yes we take phone orders, please call our customer service team at (646)-741-0735

After placing an order, you will receive an order confirmation with your order number. If you have a customer account with us, you can track the status of all of your orders in your account. When your orders ships out, you will receive a tracking number.

Discount codes should be applied in checkout. Please note we can not apply any discount code after an order has been placed. Discount codes do not work on sale product.

Please click here to sign up for a first time customer discount code.

We accept orders as a guest or as a logged in customer. If you have an account you can check your order status by visiting your order history under My Account.

Typically orders take anywhere from 5-7 business days to ship out from our warehouse. If you have not received your order please contact our customer service team at orders@ullajohnson.com

Orders are processed within 2-5 days of being placed.

Our standard sizing is sized 0-16 and P-XXL. We have international size charts on each product page to help guide you. Please reach out to customer service, orders@ullajohnson.com if you have further questions.

Our general size guide can be found here.

We offer two types of pre-order, Shop the Runway, and true pre-order. Shop the runway occurs one week after our runway shows, in September and February. Customers have the ability to shop the collection 5-6 months before it ships out. Additionally, 1 month prior to a products expected ship date, we launch some styles on pre-order. We collect 100% of funds upon checkout for pre-order. If you have questions or need assistance with pre-order please contact our customer service at orders@ullajohnson.com

You can purchase a gift card by clicking on Gift Cards under Shop in our navigation. Please note, that gift cards must be forwarded via email from the purchaser to the desired recipient. Gift cards can be used online and in-store. Please note gift cards purchased on Ullajohnson.com can not be used on PreLoved product. 

If you were shipped damaged merchandise, please reach out to customer service at orders@ullajohnson.com. Please attach a photograph of the damage in your email in order to expedite the return.

Depending on the state of your order, our customer service team can help change your shipping address. Please contact us at orders@ullajohnson.com

Depending on the state of your order our customer service team can help change your shipping method. Please contact us at orders@ullajohnson.com

Orders typically ship out within 2-5 business days. Depending on your location, shipping times may vary. Please allow for 5-7 business days. 

We offer express shipping on all International orders. International orders ship DHL Express. The customer is responsible for the shipping and return costs, as well as duties and taxes. Those customers located in the UK, EU, Australia, and CA will receive free shipping. All other orders will have a standard $30 DHL shipping fee. All duties and taxes must be paid upon checkout. Please note we do not ship any beauty products international.

For all currencies other than EUR and GBP, customers will be prompted to pay duties and taxes at checkout. When shopping the site in EUR or GBP, duties and taxes are included in the price of a product.

We do not ship to PO boxes, since we only ship UPS. If your only address is a PO box please reach out to our customer service team at orders@ullajohnson.com.

We offer shipping to Hawaii, Alaska, and Puerto Rico.

We offer free ground shipping for domestic (U.S) orders. 

Those customers located in the UK, EU, Australia, and CA will receive free shipping. All other orders will have a standard $30 DHL shipping fee.

In order to receive an order next day, orders must be placed by 10AM Eastern Time and overnight shipping must be selected as your shipping method.

We do not offer Saturday delivery.

Please reach out to our customer service team if you believe you package is lost/stolen. We will file a UPS claim on your behalf. Please note these claims can take up to 20 days to process. If the package has not been located after 20 days we will move forward with next steps. Ulla Johnson Inc is not responsible for any lost or stolen packages shipped without signature required that note delivery confirmation to the correct shipping address.

In order to return an item, please visit our Returns & Exchanges page in the footer of the website. You will be prompted to start a return. Shipping labels will automatically generate once the return request is submitted. 

After submitting a return, you will be able to download return shipping labels from the return confirmation page. In addition, return shipping labels will be sent to your email. If you cannot access your return shipping label, please contact us at orders@ullajohnson.com. 

To return an order from Puerto Rico or the AE, please reach out to orders@ullajohnson.com. We will provide you with a return address. The customer is responsible for creating a label and is responsible for the return cost.

Returns must be requested within 30 days of the ship date for a full refund. Any return requested after 30 days will be denied.

Domestic customers are responsible for paying a standard $10 return shipping fee, which will be deducted from the refunded total.

Customers who send back a return with their own shipping service and return label are responsible for the return cost. 

All international customers are responsible for paying a standard $40 return shipping fee, except Canada.

For your convenience, we now accept returns for online orders at our Bleecker Street and Amagansett Square stores. Returns made to the store are eligible for a full refund within 30 days of purchase online. We encourage you to visit our stores if you are nearby. Our stylists would love to help.

At this time we only allow exchanges on domestic orders. Please click here to start a return/exchange.

When an item is returned, you will be prompted to use the returned value in an immediate store credit voucher. The credit is given in a discount code, which will be on the return confirmation page and also sent to your email address.

If you choose to receive your refund in the form of store credit, a email will be sent to you once your return is processed. This email will contain your gift card code.

Returns must be requested within 30 days of the shipping date for a full refund. Any return requested after 30 days will be denied. All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact. We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.

Returns can take up to 15 business days after delivery for our e-commerce warehouse to process. Once your return is received at our warehouse, you will be refund within 15 days of delivery. You will receive an email confirmation once the refund is processed. A credit will post to your statement within 2-7 business days depending on your financial institution.

Normal return policy applies for all Pre-order and Shop the Runway orders.

Any merchandise discounted is final sale. No exchanges or returns will be accepted for final sale merchandise. Items that qualify as final sale are noted on their product page. No price adjustments on past purchases. All fragrance and underpinning orders are final sale.

Please contact our customer service team at orders@ullajohnson.com. 

In order to return an item, please visit our Returns & Exchanges page in the footer of the website. You will be prompted to start a return. Shipping labels and commercial invoices will automatically generate once the return request is submitted. 

At this time, we do not offer exchanges for international customers.

To return an order from Puerto Rico or the AE, please reach out to orders@ullajohnson.com. We will provide you with a return address. The customer is responsible for creating a label and is responsible for the return cost.

After logging into your account, you will be able to view all order history. Please contact us if you have any questions.

If you need to reset your password, you will be prompted to do so on the account login page. Please contact us if you have any questions.

If you would like to check the balance of your in-store gift card please follow the below link. https://balance.clutch.com/ullajohnson Please note, in-store gift cards can not be used online.

The specific size guide for each product can be found on the product page. Please select Size & Fit, then Size Guide for more information. For a general size guide please click here.

We sell our product directly on our website, https://ullajohnson.com and in our stores in Manhattan and Amagansett. Other places you can find our product online include: Nordstrom, Forward, Net-A-Porter, Shopbop, Revolve, Intermix, Moda Operandi, and Goop. You can find an extensive list of our department store, speciality and international wholesale partners using our Store Locator.

If an item you are looking for is showing out of stock, please contact our customer service team at orders@ullajohnson.com or give us a call at (646)-741-0735. We are happy to provide stock availability in our retail stores, and a list of wholesalers who may have purchased the requested item(s). Additionally, sign up to receive back-in-stock notification on the product detail page of our website.

Ulla Johnson PreLoved is created to extend the lives of our built-to-last clothing and accessories, and to deepen our commitment to making fashion more sustainable, ethical, and better for the planet. Finding a new home for your pre-loved Ulla Johnson designs helps us help the earth—one garment at a time. At Ulla Johnson, every collection is a celebration of Mother Nature, a tradition instilled by our deep appreciation for the world around us. This love for the planet inspires our prints, palettes, and silhouettes, but it also guides how we think about our business, from environmental initiatives such as transitioning to biodegradable hangers and poly bags, to responsible sourcing and production enterprises such as uplifting women-run artisanal collectives that practice low-waste manufacturing.

Please contact ullajohnson@archiveresale.co for all questions.