Shipping & Returns
All orders are shipped via UPS Monday - Friday, excluding holidays. Express orders including 2nd Day and Overnight placed Monday - Friday after 12 PM Eastern Time will be processed following business day. Express orders placed Saturday - Sunday will be processed Monday. For expedited delivery placed over the weekend or after 12 PM EST, please call store to check availability. Express orders are not available for P.O. Box addresses.
Once your credit card is authorized, you will receive a confirmation email. Orders are processed within 2 business days. Once processed you will receive your order within 2-7 business days. Please note orders are not shipped with signature required unless the customer selects this shipping method at checkout. If signature required option is not selected, the customer should designate a reliable address for package delivery. Ulla Johnson Inc is not responsible for any lost or stolen packages shipped without signature required that note delivery confirmation to the correct shipping address. We are also happy to revise any shipping address as long as the request has been made before the order ships.
Ulla Johnson Inc is not responsible in the event of any delays in shipping or delivery due to force of nature or other uncontrollable events.
We offer global shipping to over 200 countries around the world through our shipping partner, International Checkout, Inc.
To use the service, click the International Checkout button accessible through the Bag or Checkout page. This will direct you to the International Checkout portal. Shipping is calculated at checkout based on location. Returns are accepted for up to 30 days from delivery date. Any returns received after 30 days will be returned at the customers expense.
For all customer service questions regarding your international order, please contact International Checkout directly at email@example.com.
Ground — Free
Ground with signature required — $10.00
2nd Day — $35.00
2nd Day with signature required — $45.00
Next Day — $45.00
Next Day with signature required — $55.00
RETURNS - ONLINE ORDERS SHIPPED FROM WAREHOUSE
To request a return authorization, enter the 9 digit numerical order number (e.g. 100012345) and email used to place the order, then submit the return request form. Orders placed under a customer account will be prompted to login. You will be contacted by customer service within 24 hours, Monday - Friday, 9AM - 6PM EST. (Holidays excluded)
- If you choose to use the prepaid label included with your order, we do not require an RA number to return an item. All return requests must receive email approval before our warehouse can process a return. NOTE: $10 WILL BE DEDUCTED FROM REFUND FOR ALL RETURNS SENT USING PREPAID UPS SHIPPING LABEL. Return shipment duration is 1-5 business days for domestic returns.
- If you elect to use your own shipping service, we require an RA number on the outside of the package. (Contact firstname.lastname@example.org for RA number.) In the event the package is lost, we require the tracking number to locate it and process the return. Please keep tracking number on record until the refund confirmation email is received.
- Returns must be received within 14 days of the delivery date for a full refund. Any return received between 15 - 30 business days will be given store credit. No returns for store credit will be considered after 30 days of delivery date. Any return received after 30 business days will be returned to sender.
- Returns can take up to 14 days after delivery to our e-commerce warehouse to process. Once your return is processed, you will receive an email confirmation. A credit will post to your statement within 2-7 business days depending on your financial institution.
- Store credit corresponding to an online purchase may only be used online. Our Bleecker store location does not accept store credit from online orders.
- Refunds are only available with online purchases. All purchases made at our Bleecker street store are exchange or store credit only.
- FINAL SALE: Any merchandise discounted at 40% or higher is final sale. No exchanges or returns will be accepted for final sale merchandise. Items that qualify as final sale are noted on their product page. No price adjustments on past purchases. All fragrance and underpinning orders are final sale.
- All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.
- We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.
Ulla Johnson Inc monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
RETURNS IN STORE
For your convenience, we now accept returns for online orders at our Bleecker Street store. Returns made to the store qualify for store credit or exchange within 14 days of purchase online.
IN STORE PICKUP ORDERS
Placing an Order: Select items may now be purchased online for pickup at our Bleecker Street store. To see if an item is available for pickup in store, visit the product page, select the desired size, click “Find in Store” and if the item is available for pickup, you will see Bleecker Street as an option. To complete a purchase for pickup in store, click "Select Store", add the item to your bag, and checkout as usual.
Picking Up Your Order: Within 1-2 business days, you will receive an email notification when your order is ready for pickup. Please note pickup orders can only be held for 10 days. Should the order not be picked up within 10 days of receiving the pickup email notification, it will be cancelled and your original payment method will be refunded.
Refunds for pickup orders: For a full refund within 14 days of pickup, orders may be returned to the e-commerce warehouse or dropped off in store. For returns shipped to the e-commerce warehouse, please follow returns procedure under "Returns - Online Orders Shipped from Warehouse".
We accept Visa®, MasterCard®, and American Express®, PayPal®, and Apple Pay. We cannot accept checks, cash or money orders.
PRE-ORDER and SHOP THE RUNWAY
A 100% deposit is authorized at time of purchase and 50% is settled. The remaining 50% balance is charged to original payment method upon shipment. We are happy to make any necessary revisions or cancel an order for a full refund if necessary prior to shipment. Normal return policy applies for all Pre-order and Shop the Runway orders. At this time, only major credit cards and PayPal® may be used for pre-orders. For international pre-orders, 100% of payment is required at time of purchase. 50% deposit may not be used for international orders.
Sales tax will only be charged on orders shipped to New York. No other tax or import duty will be applied to orders shipped within the US.