Shipping & Returns
All orders are shipped via UPS Monday - Friday, excluding holidays. Express orders including 2nd Day and Overnight placed Monday - Friday after 12 PM Eastern Time will be processed following business day. Express orders placed Saturday - Sunday will be processed Monday.
Once your credit card is authorized, you will receive a confirmation email. Orders are processed within 2 business days. Once processed you will receive your order within 2-7 business days. Please note orders are not shipped with signature required unless the customer selects this shipping method at checkout. If signature required option is not selected, the customer should designate a reliable address for package delivery. Ulla Johnson Inc is not responsible for any lost or stolen packages shipped without signature required that note delivery confirmation to the correct shipping address. We are also happy to revise any shipping address as long as the request has been made before the order ships.
Ulla Johnson is not responsible in the event of any delays in shipping or delivery due to force of nature or other uncontrollable events.
We now offer global shipping to over 200 countries around the world! To use the service, click the International Checkout button accessible through the Bag or Checkout page. Shipping is calculated at checkout based on location. Returns are accepted for up to 30 days from delivery date. Any returns received after 30 days will be returned at the customers expense. For all questions regarding your international order, please contact firstname.lastname@example.org.
Ground — Free
Ground with signature required — $10.00
2nd Day — $35.00
2nd Day with signature required — $45.00
Next Day — $45.00
Next Day with signature required — $55.00
To request a return authorization, please enter your original order number and email. To create a new return request, click the pink button “Request New Return” and fill out the RA request form. If the order was placed using an account, you will be prompted to login. You will be contacted by customer service within 24 hours, Monday - Friday, 9AM - 6PM EST. (Holidays excluded)
- Exchanges are subject to availability.
- NOTE: $10 WILL BE DEDUCTED FROM REFUND FOR ALL RETURNS SENT USING PREPAID UPS SHIPPING LABEL. Return shipment duration is 1-5 business days depending on your domestic location.
- If you elect to use your own shipping service, please save the tracking number until your refund is processed. In the event the package is lost, we require the tracking number to locate it and process the return.
- Returns can take up to 14 days for our fulfillment center to receive and process.
- Once your return is processed, you will receive an email confirmation and a credit to your statement within 2-7 business days depending on your financial institution.
If you are not completely satisfied with your Ulla Johnson online purchase, you may send it back to us for a refund.
- All merchandise returned must be returned in the original condition, unworn, unwashed, with tags intact.
- FINAL SALE: No exchanges or returns will be accepted for final sale merchandise. Items that qualify as final sale are noted on their product page.
- Returns can be shipped using the prepaid shipping label or shipping method of your choice as long as a valid tracking number is provided. Lost returns without a valid tracking number will not be accepted.
- Exchanges/Returns must be received within 14 days of the delivery date.
- Exchanges/Refunds are processed within 14 days after we receive the merchandise. You will receive a confirmation email when your refund is processed.
- Merchandise cannot be held for exchange orders. Exchanges are subject to availability.
- We do not refund shipping costs. Shipping costs will only be refunded when the return is a result of an error or damaged merchandise.
- We reserve the right to deny credits if the merchandise returned does not meet our return policy requirements.
- Returns will be credited to the original payment method used for purchase within 7 business days depending on your financial institution.
- In certain cases, store credit may be allowed for returns made past the two week window. No returns for store credit will be considered after 30 days of delivery date.
We accept Visa®, MasterCard®, and American Express®. Discover® and PayPal® are available for purchases made in $USD. We cannot accept checks, cash or money orders.
PRE-ORDER and SHOP THE RUNWAY
Full payment is required at the time of purchase. We are happy to make any necessary revisions or cancel an order for a full refund if necessary prior to shipment. Normal return policy applies for all Pre-order and Shop the Runway orders.
Sales tax will only be charged on orders shipped to New York. No other tax or import duty will be applied to orders shipped within the US.